Client interaction

This could be very wrong, but heres my attempt at addressing how we interact with Clients:
Needs tweaking...


Customer Service:
> At SAVI, we strive to provide customer service excellence through upmost professionalism.

> We deal with our projects strategically and aim to make ourselves available to projects which are diverse in scale and budget.

> Our appointed members are valued by their drive and passion for architecture, as well as their ability to listen to the client and divulge the best way to satisfy their needs.

> Staff at SAVI will act responsively, reliably and will form a trusting professional relationship with the client in order to achieve a high level of satisfaction which is beyond the usual expectation of an architectural firm.

> Any meeting with clients or contractors will be recorded and reviewed regularly in order to ensure we are providing a service to holistically meet the client's requirements, and to make sure no detail is missed.

> Our staff are highly trained in client interaction and the methods of interaction-related project success.

> Communication to clients regarding project progress or any arising issues is dealt with quickly, CLEARLY and efficiently.

> Typical client issues within an architectural firm have been established and we have an agenda set in place to deal with these issues should they arise.

> For every project, we create a client relationship plan in order to determine the best way forward.

> Members at SAVI partake in regular workshops dealing with customer service and client interaction, addressing customer challenges specific to the Built Environment.

> SAVI's experienced and knowledgeable members communicate to customers in a clear and concise way, so that the client clearly undestands the service they are receiving.

> Should clients contact us with any issues that arise, we will respond immediately and resolve the query quickly and efficiently.

> We believe every single point of interaction with the client to be an important one, therefore every response we give is honest and reliable.

Relationship Management:

> Dimension 1: Technical Performance

SAVI listens to the client's spacial/architectural and budget requirements in order to provide innovative, long-lasting architecture which surpasses any quality standards.  Our post-SAVI monitoring system ensures we are meeting our promise to clients.  Our attention to detail is clear in our design and execution.

> Dimension 2: Interaction Management

SAVI members work hard to create close professional relationships with clients in order to address their needs.  SAVI assesses the client's perception of service quality in order to capably manage them and achieve superior results.


Here is a website I used to help me (for the bibliography):
http://www.cambridgeconsult.com/crm.htm